In the last year we had 4 accidents. None were our fault. I was in the car when I was hit for the first accident. That guy was uninsured. 2 of the accidents were hit and run (our cars were parked and someone hit them and left). Someone left a note for the 4th...
I've been a customer with USAA for over 10 years and just went through my first claim with them. I was shocked to learn that their process is to settle without even consulting the customer (i.e. common sense communication such as providing options, counsel,...
Claim #25366005
8-15-11: Accident happened (date of loss)
9-1-11: USAA made arrangements for me to pick up an Enterprise rental car after I dropped off my personal vehicle for repairs at a body shop.
9-12-11: Repairs finished on my personal vehicle, Rental...
I have my house insurance,car insurance,and credit card with USAA but I WILL be changing all of them to something else. USAA is a bunch of money hungry people who do not care about you. You are put on hold when you call and I spoke to a manager who was very...
We have banked with USAA (4 separate accounts), invested with them and purchased home and auto insurance from them for many years. About 3 or 4 years ago we started to notice a disappointing drop in the service. It has continued to drop to the point where...
We have been USAA policy holders for 40+ years - back when "An Officer and a Gentleman\" was the standard treatment. Our son was an Air Force officer, my husband retired as a Commander from the Naval Reserve, after serving on the USS Forrestal.
Our son...
I tried to deposit money into my account over five days ago. Still haven't seen it. I called to see if I could do it manually, I was greeted w a hateful lady that didn't like her job. After explaining my situation she just said you're breaking up, and I...
Apparently USAA no longer is the company to go with. Claims adjusters will not return calls, they screw you out of your money. When asked why my insurance went UP, they tell me I am now in a new age bracket. You mean at 49 with no tickets, no accidents...
My husband and I have been loyal customers of USAA insurance for 39 years. We have paid tens of thousands of dollars over the years for homeowner's policies and auto insurance, paying at least 5-$6000 a year. Around 20 years ago we had a claim when one of...
