USAA Customer Reviews

• Overview
• Reviews
• Claims

Overall Ratings

Overall Ratings

Solid
Have provided good service for basics and for claims. Rates have been creeping upwards over the years. It is time to do some shopping....

USAA - A Living Hell for Good People
Typical scenario: Been with USAA for 31 years. Auto, home, life, investments, credit cards. Captain USAFR (ret). Served my country well. Never filed a claim for anything. Always paid bills on time....

USAA is perfect!
I have been insured with USAA since the day I turned 16; I am now 31. What people need to understand is USAA is military insurance only. You can only receive coverage from them if you are active...

Random rate changes
I have insured my vehicles with USAA for most of the last decade, including the last 2 years. I am now shopping around for a new company, since USAA seems to think it\'s okay to raise my premiums by...

RIPPED OFF
A week ago, I got out of my car to get something out of my back seat, and I left the door open. Then, the wind blew my car door into the car parked next to me. The guy's door isn't even dented-...

Horrible Customer Service---Lousy professionalism
I was rear ended by one of their 19 year old students in a lifted land rover. We were going up hill even!!! So they had to accept liability--but that is where the decency ends. Their adjuster did...

Don't get a credit card with USAA - they will drop you if you have a problem.
In all our years with USAA, we made 3 claims - two comprehensive and 1 collision. In over 26 years that is saying something. They have made thousands from us - both for our auto and our home. ...

I was rear-ended by their policy holder, and they still have not settled...
Rear-ended by USAA's policy holder, December 1, 2006. They promptly settled my property damage & my son's case; I'm still waiting. Their adjuster, Joanne Watkins, will not return my attorney's calls...

Guess I expected this.....
I am not a customer of USAA. However, the sailboat tied up next to my cruiser is.... About a week ago, we had a windy winter evening. All of the boats in the Marina faired just fine, but my...

My two cents about USAA
First I've found that if you live in the Southeast your claims process will be bad compared to claims processed out of San Antonio. USAA has raised its deductible on roof repair to almost $2200, so...