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USAA Customer Review

 
Overall Ratings
USAA
 
RIPPED OFF
Posted by Mimi on Date: 09.07.2008
Location: City: Sacramento State: California
 
A week ago, I got out of my car to get something out of my back seat, and I left the door open. Then, the wind blew my car door into the car parked next to me. The guy's door isn't even dented--we're talking a paint scrape.

So now, USAA says this few hundred dollar claim counts the same as if I had a moving accident accident and wrecked five cars on the freeway. All because the wind blew my door into some guy's car.

I've even offered to just pay it myself, and they say no. (Guess they don't want to miss an opportunity to raise rates--they know they'll make lots more $$ that way.)

We have been loyal USAA customers for ten plus years, and have our bank accounts, life insurance, renter's insurance, and car insurance (x 5 cars) with them.

We are good drivers and they have made lots of money off of us. Now they are looking to make even more off of us by raising our rates.

No thanks!
 
 
 
Coverage
Cost
Customer Service
Claims
Overall Rating
Currently insured with USAA:
Yes
Customer period:
11-15 Years
USAA Recommended?:
No
Vehicle Information
Year: 0
Make/Model: /