USAA Claim Reviews

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Overall Ratings

Horrible Horrible Horrible
Got into a wreck with a USAA holder a few months back. Little guy pulled out in front of us trying to cross 4 lanes of HEAVY traffic. His car has a few scratches but my car had it's front bumper...

Denied payment for rental car
I am a carrier of Geico but I was hit by a USAA insurance carrier. The accident happened on the 9th and fault was not determined until the 18th, that being the USAA carrier. I immediately got a...

Very disappointed....
My first accident in 47 years of life, with another USAA member, and I get the book thown at me! The other driver's lane was packed with snow and he refused to merge into the left lane and tried...

USAA - Hope you are never hit by their insured - nothing but headaches
My kids were driving my car (22 & 15 yrs old) on August 4, 2011 and were rear ended by a USAA insured driver. Turns out the driver had earlier been to the dentist and was put under for a procedure,...

Shared fault in a side impact
My wife and I were backing out of a parking spot when a guy accross the parking lot isle backed into the side of our car, leaving a dent that is obviously on the side. We filed a claim with USAA and...

Low-Ball Totaling
I was insured through this company when a car totaled my car in the parking lot outside my building; thank goodness I wasn\'t in the car. USAA low-balled the value of my vehicle, and it was a total...

23 year down hill slide for USAA
USAA is losing market share and that is why they opened it up for anybody for those who I see wondering, but this is a claim story. A progressive lady hit me. I had full coverage and figured I would...

Don't use USAA
USAA is a disappointment. I was involved in a hit & run accident (not my fault) & USAA is my insurance company. When I filed the claim, the respresentative told me that I have to send her a copy of...

Totally baffled
It was almost a month ago that a USAA insured driver ran my husband off the highway, travelling 70 mph, into the medium strip, where his car was overturned. He fortunately had only cuts and bruises...