By ted from Brandon , Florida

USAA is losing market share and that is why they opened it up for anybody for those who I see wondering, but this is a claim story. A progressive lady hit me. I had full coverage and figured I would go with USAA as they are on my team. Wrong. They are on their own team. They are offering $5800 with all three books listing the value between $6400 to $6650. Wow. I was shocked. 11% below book. They even docked me $47 for dirty/soiled carpet. If I knew the wreck was coming, I would have vaccummed for $47. What is more shocking is they will not budge on the $47 hit for a 23+ year customer. They are aweful now a days. 20 years ago, they were great, now, not so much. More much then not so. Probably move to a different company as the rates are coming in within $25 for 6 months for USAA's quote.

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If someone hits your vehcile, pray they aren't insured with USAA! Never have I ever been so mistreated Horrible Horrible Horrible Denied payment for rental car Very disappointed....