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Overall Ratings

Our Experience with USAA

In the last year we had 4 accidents. None were our fault. I was in the car when I was hit for the first accident. That guy was uninsured. 2 of the accidents were hit and run (our cars were parked and someone hit them and left). Someone left a note for the 4th...

Abysmal customer service

I've been a customer with USAA for over 10 years and just went through my first claim with them. I was shocked to learn that their process is to settle without even consulting the customer (i.e. common sense communication such as providing options, counsel,...

Cheap

Claim #25366005 8-15-11: Accident happened (date of loss) 9-1-11: USAA made arrangements for me to pick up an Enterprise rental car after I dropped off my personal vehicle for repairs at a body shop. 9-12-11: Repairs finished on my personal vehicle, Rental...