They are probably no better or worse than anyone else but here is my 2 cents worth.
I am in the process of changing companies due to their re-rating all of their California policies to a MUCH higher rate. They say it is because they have changed underwriters. Some reward for being an excellent driver who never had a late payment for the past 3 years.
I have had 1 claim.
I was the victim of a hit and run accident a few years ago with them and their claims department was just horrible. The representative was rude when I could get a hold of him - which was not often. He refused to return calls and I had to escalate to his supervisor on several occasions. It took 3 months to get my car back (yes, I paid a lot out of my pocket for the rental car during that time). Had the claims department been more responsive, efficient and competent, I probably would have had my car back in a couple of weeks.
But still I stayed with them because they had low rates. Now that has changed so I am leaving. I am switching to another company with a local agent and am hoping for the best.
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