By Susan Mulder from Orlando , Florida

I would not normally advertise for a company but I have recently had a really amazing customer service experience

I have a lot to say about my recent experience with my car insurance company, Progressive

I LOVE PROGRESSIVE

after my car wreck last Thursday I was in a lot of pain and very stressed about what would happen to my car, my health, the impact it would have on my daily life, bills, medical costs etc.. etc...

thank you to Progressive my life is so much more pleasant and less stressful at this point

I called to make a claim the next day with their claims department. I was not on hold very long and did not have to talk to 20 million computer voices while pressing buttons before I could speak to a person.

The gentleman was very courteous and went above and beyond in his empathy and consideration. He expressed concern for my well being and the outcome of the accident. Sure this is his job, but phone service representatives usually just do what is required of them with very little positive affect in their voice or attitude. He asked what had happened and the whole time had a very sincere concerned tone \

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Cancelling Policy with Progressive Insurance What a joke Will Stand Behind You The most dishonest auto insurance company. Regret leaving