Terrible Terrible Terrible

This company has the worst customer service I have ever dealt with. They are completely disorganized and do not have a resolution department to handle problems or errors. They charged my bank account in error and caused my policy to lapse. No one was willing...

Their reputation of being honest and inexpensive is HIPE!

My husband and I have been loyal customers of USAA insurance for 39 years. We have paid tens of thousands of dollars over the years for homeowner's policies and auto insurance, paying at least 5-$6000 a year. Around 20 years ago we had a claim when one of...

Had to defend my claim

My vehicle was recently damaged by hail. The hail was jagged, not round. It hit my garage door and ricocheted onto the hood of my vehicle which was parked in front of the garage. It caused numerous paint chips in my hood. I took my car to Carstar, who works...

Safeco Represtentatives

My phone calls were answered quickly and a representative contacted me every few days to stay in touch and inform me of the progress. ...

Excellent Service

We have had an excellent experience with American Family Insurance. We have had 2 claims with this insurance company that were both extremely easy to file and the customer service was superb. One related to hail damage to our roof. Within one week of our...

In GREAT hands.

I\'ve had the unfortunate experience of 3 claims in the time I\'ve been insured with Allstate. My agent , claim adjuster and other staff members have been nothing but kind, professional and helpful with my claim circumstances. I\'m a customer for life...

Mindless Robots

My homeowners was canceled without me even knowing it! I got a small refund check in the mail saying "canceled policy" When i called them they said a change was made last December and i never paid the difference What? its September of the following year!...

Horrible and vague claims and customer service

First of all, they aren't clear at all at what you need to do when a claim is filed. Second of all, they haven't sent important legal docs after 5 e-mails and when I asked for possible refund and cancellation, they asked me to file a claim which I already did...

I think they're great

I haven't had to file a claim or anything but insurance was always cheaper than they price they quoted and it's gone down a few times in the past 2 years. I like them, haven't had any issues and customer service was great when I called them....

The claims adjuster I dealt with was a moron...

I had moved from my mother's home, in with my boyfriend (and had updated all info on their system) a month before my wreck but the adjuster sent all the info to my mother's address, delaying the payoff of my totaled car! The adjuster KNEW I lived w/my...