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Overall Ratings

Mercury is not your advocate, extremely deceptive claims service

My truck was totaled by a driver running a red light. Mercury refused to provide a rental car unless I paid a deductible. Even with the police report and the other driver taking responsibility. I paid for the rental car extra on the policy. Four days after...

Experience with Mercury

We have been with Mercury for more than 18 years and every claim has been handled quickly and professionally. We have never experienced a claim being denied or not being paid. They have even settled a dispute we had over repairs from an authorized repair shop...

Bad Faith Claims Dealings

After 19 years with Mercury, I had my first claim: a serious accident that closed the 405, totaled my car, and sent me to a hospital that must have neurosurgery. It was the end of April. The drunk driver that rear-ended my stopped car after I had hit and...