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Auto Insurance Reviews Liberty Mutual Auto Insurance Customer Reviews

Liberty Mutual Insurance Reviews

Liberty Mutual
Overall Rating:
2/5

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I guess you could say I have a "Love - Hate" relationship with Liberty Mutual. Having been a customer for 23 years, I've always liked Liberty Mutual for the most part. My agent is worthless; won't return calls or answer written requests, but a few years ago...
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On Sept. 26 2011 while I was driving on route 3 South in MA, my one year old car went over something too small to be seen even in full daylight . This ruptured my front driver side tire causing an explosion that scattered tire pieces that hit the bottom...
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I canceled my insurance. At first they tried to say that my policy had renewed the day before so they would have to charge me a penalty of more than half my insurance premium for ONE day. I fought that issue with a supervisor who took away the charge. They...
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I had been with another company for a long time when I decided it was time to shop around. LM had a better rate for both auto and H.O., so I went with them. Within the first year of coverage with them, I had to make both an auto and a H.O. claim (my first H.O...
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Been with this company since 1985 on both home/auto policies. Few minor claims (2 jewelry repairs and one minor auto claim which just involved a radiator bump); Added 16 yo son and out of 4 conversations not one rep told us about the 20% inexperienced driver...
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Bottom line: I canceled my insurance and Liberty Mutual Group continued billing me. As well as sending fraudulent information to government agencies and others when I tried fighting it. Full Year Policy $488.00 $40.67 x12 =$488.04 ...
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I bumped into a pole, damaged the whole front of the my truck (totally my fault). I filed a claim with Liberty Mutual online. Someone called the next day and told me I can sent the car to any collision shop or to one of their certified shops. I decided to...
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We are incredibly unhappy with Liberty Mutual Insurance. We are currently fighting for fair valuation of our 1999 Pontiac Bonneville. We were hit by an uninusured driver and our car was totaled. Liberty Mutual is severly undervaluing our vehicle. In...
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In my first 6 months, I was in an accident where I was at-fault...
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