I am(was a very frustrated customer of Geico (11 years with them), and when
my fiance and I moved 2 months ago, we did a post office mail forwarding
(change of address) and with 6 other companies as well as our drivers
licences with DMV. We never received anything about a policy
cancellation nor have we ever been late on paying our bill each month
$180 each month. I contacted the customer support line and was told by
both a representative and a Manager that it is my fault for not calling
them. My fiance sent in May and June a slip that comes with each payment
each month a change of address form. This was completed for 6 companies
including Geico. We never received a cancellation notice in the mail,
but the only letter we did receive states that our policy was cancelled
on Aug. 24th and we owe $11.30 more even though the account is closed -
we received this letter 2 weeks later on Sept 12th. On the envelope it
says in yellow sticker "NOTIFIED SENDER OF CHANGE OF ADDRESS". I don't
understand why I have to pay for the error from Geico when they never
looked at the change of address forms we sent. I was told that geico
shreds the forms and there is no proof. I now had to pay $360 to Geico
and $16 per day to DMV for 20 days for 2 cars. Why is this? This is
ridiculous. I am contacting news stations tomorrow to
see if they can bring up this sort thing on one of their programs so the
public can see what sort of garbage is running these companies. Watch the news in the coming weeks. I will make my point clear to everyone. I found
out from a Geico employee (friend) that they have a huge client
complaint list for change of address errors. We all deserve to know
what they are doing and how they operate. CONSUMER BEWARE. THIS INCIDENT HAS OPENED A CAN OF WORMS AT GEICO. THIS IS THE NUMBER ONE COMPLAINT AND IT COST ME IN THE END $360 for GEICO and $360 for DMV. WATCH OUT!!! THEY ARE THIEVES> CHANNEL4 news has also received alot of complaints from GEICO (EX) Customers.
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