Esurance Customer Reviews

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Overall Ratings

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cheap but too risky
Cancels your policy without proper notification. Does not provide account update information. Does not write important information. keep an eye on your policy as cancelation happen due to...

Esurance sucks
This company will give you a low quote to get you in first. then, they will charge your account automatically for certain amount of money based on rules set by them. The customer service is very...

Outstanding Service!! Do not choose anyone else!!
I cannot say enough good stuff about these people. They are so willing to work with you no matter your situation. I have seen lower advertised prices (but not by much, like by $25/mo), but I am...

Is this what Customer Service is about?
I was involved in a hit/run case-- a car hit mine while it was parked. At first esurance was very responsive.. I failed my claim online within 5 hours the called and talked to me about it. Then...

Horrible and vague claims and customer service
First of all, they aren't clear at all at what you need to do when a claim is filed. Second of all, they haven't sent important legal docs after 5 e-mails and when I asked for possible refund and...

I think they're great
I haven't had to file a claim or anything but insurance was always cheaper than they price they quoted and it's gone down a few times in the past 2 years. I like them, haven't had any issues and...

Very deceptive rate policy, a huge waste of Client's time and money!
Listen, my premium has changed six times in the six months I've been with esurance. I've provided about a hundred documents, and I've spent way too many hours with this. The original solicitation I...

Get something better. Bad Customer service. Click. Quote. Raise Rates.
I had Esurance for about three years, before my Policy was cancelled without notice. This a honest opinion about this company. Rates: The rates I paid were way more than any other insurance...

To the ppl who have Esurance
Instead of complaining on how you didnt get your information updated through a customer service rep .. heres a Hint!! LOG ONTO YOUR ONLINE ACCOUNT AND CHANGE IT YOURSELF .. its that easy.. ANOTHER,...

Worst Insurance Company EVER!
I would stay away from Esurance, been with them for 3 years because the price was cheaper than the rest. I was hit by another vehicle, Esurance agreed the other party was at 100% fault yet decided...