By Anonymous from San Francisco , California

Worst mistake ever to choose Esurance. I switched to State Farms afterward and saved almost $600 for a half yr rate. Not only Esurance is expensive, their service is the worst!The so called "feedback" form from them was never sent to me after i switched. It was extremely hard to get a hold of the claims representative- Shannon Ortega, or the entire office at Sacremento. My calls get forwarded to voicemail of the claims representative, then to the supervisor, then I finally had to leave a voicemail to their office, which no one else picked up. Shannon was rude to me most of the time and was speaking for the other person, instead of me, when I was telling her what had happened. She went ahead and wrote the letter saying i'm 100% at fault even before I can have a chance to talk with her about my side of the story in detail. I also felt she had prejudice against me by making a decision without hearing the entire story, speaking for the other person, and claiming that "[she knows] the law", as if she is the police. I give a star to Esurance because they made it easy for me to switch to another company, but with a $50 fee....

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stay away from esurance They did nothing for me until I told them to talk to my lawyer. Worst experience I've ever had with an insurance company. Great Job Esurance! worst ever! stay away