Horrible Customer Service---Lousy professionalism

I was rear ended by one of their 19 year old students in a lifted land rover. We were going up hill even!!! So they had to accept liability--but that is where the decency ends. Their adjuster did not return phone calls, they low balled me in trying to...

Avoid AAA like the plague

These people are incompetent and rude. They never answer their phones and go against their word. They give out non-functional email addresses for me to send time-sensitive damage assessment photos. The agent told me they were getting an investigator to take a...

A lot of unnecessary trouble

Their insured struck me from behind and then left the scene. This person was cited and arrested. Despite this, the UNITRIN claims adjuster told me that they would not accept liability. I'm still trying to work with them, but their most recent excuses are so...

To the ppl who have Esurance

Instead of complaining on how you didnt get your information updated through a customer service rep .. heres a Hint!! LOG ONTO YOUR ONLINE ACCOUNT AND CHANGE IT YOURSELF .. its that easy.. ANOTHER, IF YOUR NOT GETTING YOUR EMAILS, LOG ONTO YOUR ACCOUNT, IT...

Bad Faith Claims Dealings

After 19 years with Mercury, I had my first claim: a serious accident that closed the 405, totaled my car, and sent me to a hospital that must have neurosurgery. It was the end of April. The drunk driver that rear-ended my stopped car after I had hit and...

Geico claim service is horrible

After 12 accident-free years with Geico, I just had an accident. Three days later, and I still haven't got an adjustor to return my call much less come and view the vehicle. Meanwhile, I'm without a car, and Geico's claims department seems to think its...

You Just Cant Win

I was the unfortunate victim of a hit and run resulting in quite a bit of damage,of course two weeks after I had gotten a brand new car. I did, however, get the persons license plate number and did all the appropriate actions, eg. call the police, call...

Esurance-Beware People

Please be aware- you will have a cheaper rate- but your customer service for adding/changing vehicles is horrible!! Also, don't get into an accident!! You will be onthe phone for days and days trying to get your vehicel fixed-- Which I dont know when...

Lower rates shouldn't mean horrible service

I recently switched to Esurance for the lower rates and have regretted my decision after being involved in an accident. I was rear-ended while sitting at a dead stop; it took about 8 hours for an Esurance representative to contact me after I reported my...

Find someone else

After 25 years, I'm getting shafted by them in auto. Do not use their recommended estimate shop or you will get railroaded. They will have inflated and innacurate repair estimates and total your car. Beware....