By A Dad in Southern California from Irvine , California

I’m sorry to write this review. Up until this incident I’ve been very pleased with Amica’s service. However, this changed in June, when my daughter had minor ‘fender bender’. I had the car towed to our local dealer, called in the claim and rented a car from Enterprise. The problems snowballed while my very nice young Amica Rep assured me that everything was being handled.

· The car sat for a week at the dealer before an adjuster came saw the car (I’m in Southern California – not the boondocks.) I had to coordinate the adjuster\'s visit to the body shop!
· The claim was approved and the car was towed to the dealer’s offsite body shop.
· The body shop advised an additional part was required to complete the repair.
· The car sat for another week before Amica approved the additional part. I had to coordinate communication between the adjuster, claims rep and body shop.
· After three weeks the car was repaired and I returned the rental.
· According to my claims rep the rental was to be set up for direct bill.
· Last week the unanticipated rental fee of $711 came through my checking account, causing an NSF problem.

I’m not happy. This was way too much of a self-service experience. I expect more from well-rated Amica. If I wanted lazy and sloppy work, I’d pay far less to any other insurance company – which I’m considering.

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Hit by Amica driver get a lawyer!!!! Amica is terrible at taking care of claims Hit by Amica Insurance Customer Awful customer service and adjustor Christine Falco Amica Paid $0 even though their adjuster estimated $6,000 in damage