American Family Customer Reviews

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• Reviews

Overall Ratings

Overall Ratings

The claims adjuster I dealt with was a moron...
I had moved from my mother's home, in with my boyfriend (and had updated all info on their system) a month before my wreck but the adjuster sent all the info to my mother's address, delaying the...

Kerry Holloway in Redmond Oregon is the BEST AMFAM Agent
I have been with Kerry Holloway in Redmond Oregon.. Actually think I am one of her first clients so almost 3 years now. Not been so happy with my billing but Kerry and her staff are always so chipper...

HORRIBLE CUST SERVICE.
My mother's agent was horrible. He never updated info when she asked him to so the bills went to the wrong address all the time resulting in late fees. When he was out of the office he had people who...

I love my agent. Claims were awful. Every time I
Claims were awful...

Its not always about the cheapest prices is how
Its about educating the Insurance buying public about what they are buying insurance for...

I have had a terrible experience with American
I have been trying to get three different policies cancelled for about six months...

I have had American Family Insurance for 4 years.
My car was totaled out in a collision with a cow...

office never took time to explained the coverage
office never took time to explained the coverage took full coverage only to find out after accident I didn't have FULL coverage certain accessories on fulled loaded beautiful honda goldwing were not...

I tried to get a quote for over 2 weeks and
The quote was the 2nd highest of the bunch and it wasn't the same coverage...

Have had American Family for many years, wish I
Totaled car, clearly not my fault (not even home at time of accident)but adjuster thought it was fair to offer $1600...