I have been with American Family for about 5 years. When my agent just up and quit I had no clue what I was going to do. Until I walked into Kerry Holloways office. She was very stressed to say the list taken on such a load of ticked off clients. But she...
Decent Insurance Company. Had one claim with them. Fairly quick service. My only gripe is that American Family will look for any reason to raise your rates. They sent out a letter asking if it was OK to check my credit. I declined (I don't like companies...
I had moved from my mother's home, in with my boyfriend (and had updated all info on their system) a month before my wreck but the adjuster sent all the info to my mother's address, delaying the payoff of my totaled car! The adjuster KNEW I lived w/my...
I have been with Kerry Holloway in Redmond Oregon.. Actually think I am one of her first clients so almost 3 years now. Not been so happy with my billing but Kerry and her staff are always so chipper and nice I usually walk out with a smile on my face and...
My mother's agent was horrible. He never updated info when she asked him to so the bills went to the wrong address all the time resulting in late fees. When he was out of the office he had people who didnt know anything about car insurance answer the phone...
