Warning: if you have AAA you may not be covered in an accident
I don't usually post reviews on websites but in this case I think AAA customers should know that AAA may not cover you if you're in an accident. I've been with AAA for almost 18 years and have had maybe one at fault accident during that time. I recently moved to a different city and when I was driving the U Haul I accidentally ran into a carport. I had the extra insurance with U Haul, but U Haul's policy specifically excludes damage to carports. I called AAA and they said I wasn't covered under their policy because the truck weighed over 4,000 lbs. So, even though I had insurance with 2 carriers I got stuck with the bill. The damage was less than $4,000, it would not have put AAA out of business. As a long term customer of AAA with a claim that wasn't going to break their bank, AAA should have just handled it. But the real kicker was when I called AAA to give them my change of address they said my premium was going to increase by $680 because the rates were different in my new zip code. I would have laughed at them had my jaw not been on the floor. Seriously, that's beyond absurd. AAA should be embarrassed for the way they've handled my account. Needless to say I dropped AAA. I'm now with an insurance company that will cover me when I get behind the wheel (with no weight restrictions) and am paying more than $1,000 less than AAA wanted to charge me. Bottom line, if you have AAA you should know that you're probably being overcharged for second rate customer service and incomplete coverage.
| Are you currently insured with AAA? |
| No |
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| How long have you been a customer? |
| More Than 20 Years |
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| Would you recommend AAA ? |
| No |
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