I had no problem with them in handling my claim. they are not the best but not the worst. I would say most of Auto insurance companies I did business with are more or less at the same level the difference with 21st is that they offer you a good premium in...
100% of the time (if you are a good driver) you'll never need insurance so instead of letting the insurance companies to rape you of your $$ just print up your own proof of insurance and be done with it...
Don't even try to call customer service because you will be on hold for an eternity! An employee even mentioned that many long time reps have quit recently due to a less than envious work environment...
You don't expect much when you call an insurance company over the phone for a quote but it can't be too much to expect someone who knows what they are talking about and maybe a little courtesy! The worst service imaginable...
