I switched to 21st Century last year because It

I switched to 21st Century last year because It was the lowest quote of the 5-10 companies I checkede with. Like most companies they took my first payment over the phone and said everything was done... that's when the trouble began. I mailed back the application and forms required and they said they never got them. I receieved 2nd copies and fax them in once, twice and no one could find them (eventually someone called me and found all the copies 6 weeks later - talk about poor service handling - especially when they threaten to cancel your policy or increase your premiums for this). In addition, I paid in full and they managed to charge my credit card twice (and took 6 weeks to get the overpaid difference reversed)!

Whenever I speak to someone in customer service they put me on hold every 2 minutes (and I hold about 5 minutes). There are always questions they can't answer and "the computers are always down". I finished my first six month plan and needless to say I have switched to Esurance since - everything I faxed was received and processed next day, everything is up to date, on the web and easy to understand

Saving a few bucks isn't the only thing - consider Esurance, The Hartford, Travelers before 21st, Geico or Mercury in CA (I constantly hear nightmare stories about poor customer service, confusing billing statements and less than average claims service).

21st Century Customer Review