My husband and I switched from Geico because 21st Century saved us $302 on our Auto Ins. for two vehicles. The Customer Service that I experienced was FANTASTIC. I spoke with 3 Cus. Srvc Reps and they were all very helpful & knowledgeable in assisting me with our concerns. Customer Service is a BIG deal to me as well as the Coverage & Cost & they ALL passed with flying colors. Thanks 21st Century :)